Workplace Experience Lead - Guest Services & Operations

JLL; Boston (MA); On-site; USD 67,000 - 71,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle ("JLL") in Boston is seeking a Senior Site Ambassador to deliver an exceptional, hospitality-driven workplace experience for employees and guests. You will be the primary onsite contact, lead workplace programs, and collaborate with facilities, IT, and vendors to ensure a welcoming, safe, and high-performing environment.

The role requires 2–3 years in hospitality or workplace experience, strong customer service, and excellent communication.

Qualifications

• High School diploma or GED.
• 2-3 years of experience in hospitality management, workplace experience or client-facing environments.
• Strong hospitality mindset with a passion for delivering exceptional customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead, influence, and collaborate across teams and stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the lead onsite point of contact for employee and guest inquiries, issue resolution, troubleshooting, and workplace service support.
• Deliver a high-touch, hospitality-focused experience by proactively anticipating employee and visitor needs and exceeding expectations.
• Welcome employees, guests, and visitors while managing orientations and badge processes.
• Monitor and maintain front desk, lobby, conference rooms, and common areas for cleanliness and safety.
• Conduct routine workplace walkthroughs to ensure spaces are stocked and functional.
• Coordinate meetings, events, room bookings, and training center activities.
• Supervise Workplace Experience Ambassadors and Meeting & Event Coordinators for service consistency.
• Partner with facilities, IT, vendors, and service providers on operations, safety, sustainability, and service delivery.

Skills

Hospitality management

Customer service

Communication

Leadership

Stakeholder collaboration

Education

High School diploma or GED

Tools

Conference room scheduling

Badge access systems

Workplace technology tools

Job description

Jones Lang LaSalle ("JLL") in Boston is seeking a Senior Site Ambassador to deliver an exceptional, hospitality-driven workplace experience for employees and guests. You will be the primary onsite contact, lead workplace programs, and collaborate with facilities, IT, and vendors to ensure a welcoming, safe, and high-performing environment.

The role requires 2–3 years in hospitality or workplace experience, strong customer service, and excellent communication.