Workplace Experience Concierge

US AMR-Jones Lang LaSalle Americas, Inc.; Morrisville (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) Morrisville, NC is seeking a Workplace Experience Ambassador to deliver exceptional client experience through hospitality-focused service at the front desk and within the client portfolio.

You will enthusiastically welcome guests, manage visitor registration and badging, coordinate with facilities teams, and assist in events and conference room scheduling while maintaining security and brand standards.

Qualifications

• High School diploma or GED, or commensurate experience in hospitality/customer service roles
• Minimum 2-3 years of hospitality management or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management
• Excellent communication and listening skills with ability to work with clients at all organizational levels
• Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities
• Ability to multitask in fast-paced environment while maintaining attention to detail
• Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility
• Emergency Response Certification

Responsibilities

• Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services
• Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics
• Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards
• Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests
• Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed
• Manage and book conference rooms, order catering and assist in event planning
• Oversee email inbox, create and send site wide communications
• Maintain inventory, provide onboarding support, and promote site activities through social media platforms
• Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records.
• Other job duties as assigned

Skills

Hospitality / customer service

Communication skills

Multitasking

Problem-solving

Emergency Response Certification

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Jones Lang LaSalle (JLL) Morrisville, NC is seeking a Workplace Experience Ambassador to deliver exceptional client experience through hospitality-focused service at the front desk and within the client portfolio.

You will enthusiastically welcome guests, manage visitor registration and badging, coordinate with facilities teams, and assist in events and conference room scheduling while maintaining security and brand standards.