Workplace Experience Host & Concierge

JLL; Foxborough (MA); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Foxborough, MA is seeking a Workplace Experience Ambassador to deliver exceptional client experience within a client portfolio. The role blends hospitality, proactive communication, and high-touch service to ensure employees and visitors feel welcomed and supported while maintaining professional standards.

The position involves front desk duties, visitor management, event support, access control, and cross-team collaboration to uphold SLAs and safety protocols in a dynamic facility

Qualifications

• Minimum 2-3 years of hospitality management or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management.
• Excellent communication and listening skills with ability to work with clients at all organizational levels.
• Strong analytical and problem-solving skills with initiative and leadership capabilities.

Responsibilities

• Serve as the primary point of contact for client employee and visitor inquiries, providing front desk and concierge services.
• Welcome guests, manage visitor registration, and execute badging processes.
• Conduct routine walkthroughs to ensure SLA and performance metric compliance.
• Spend two hours daily welcoming employees at entrances and monitor workspace conditions.

Skills

Hospitality management

Customer service

Communication skills

Microsoft Office

Calendar management

Job description

JLL in Foxborough, MA is seeking a Workplace Experience Ambassador to deliver exceptional client experience within a client portfolio. The role blends hospitality, proactive communication, and high-touch service to ensure employees and visitors feel welcomed and supported while maintaining professional standards.

The position involves front desk duties, visitor management, event support, access control, and cross-team collaboration to uphold SLAs and safety protocols in a dynamic facility