Workplace Experience Host & Concierge

JLL; Morrisville (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL in Morrisville, NC is seeking a Workplace Experience Ambassador to deliver exceptional client experiences at a busy client portfolio, combining hospitality with professional service to welcome employees and visitors.

You will greet guests, manage registrations and badges, monitor security and access, coordinate events, support facilities teams, and help maintain brand standards across the site.

Qualifications

• High School diploma or GED, or commensurate experience in hospitality/customer service roles.
• 2-3 years of hospitality management or customer service experience.
• Proficiency in MS Office (Word, Excel, Outlook) with calendar management.
• Excellent communication and listening skills with ability to work with clients at all levels.
• Strong analytical and problem-solving skills with initiative and leadership.
• Ability to multitask in a fast-paced environment with attention to detail.
• Emergency Response Certification.

Responsibilities

• Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services.
• Welcome guests, manage visitor registration, and execute badging processes through client systems.
• Conduct walkthroughs and assessments to ensure SLA compliance and performance metrics.
• Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and brand standards.
• Build meaningful relationships with client employees through proactive communication and follow-up on requests.
• Collaborate with facilities teams and support client events to ensure seamless operational delivery.
• Manage and book conference rooms, order catering and assist in event planning.
• Oversee email inbox, create and send site wide communications.
• Maintain inventory, provide onboarding support, and promote site activities via social media.
• Oversee and maintain building access control systems and badges, ensuring security compliance.
• Other duties as assigned.

Skills

Hospitality management

Customer service

Microsoft Office

Communication

Problem solving

Multitasking

Emergency response

Education

High school diploma

Job description

JLL in Morrisville, NC is seeking a Workplace Experience Ambassador to deliver exceptional client experiences at a busy client portfolio, combining hospitality with professional service to welcome employees and visitors.

You will greet guests, manage registrations and badges, monitor security and access, coordinate events, support facilities teams, and help maintain brand standards across the site.