Guest Experience Lead – Workplace & Front Desk

US AMR-Jones Lang LaSalle Americas, Inc.; Foxborough (MA); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Foxborough, MA is seeking a Workplace Experience Ambassador to deliver exceptional client experience at the front desk and through high-touch service. You will manage visitor registration, badge control, and site communications while coordinating with facilities teams and supporting events.

The role emphasizes hospitality, proactive communication, and maintaining brand standards in a fast-paced environment.

Qualifications

• High School diploma or GED, or commensurate hospitality/customer service experience.
• Minimum 2–3 years of hospitality management or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with calendar management.
• Excellent communication and listening skills with ability to work with clients at all organizational levels.
• Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities.
• Ability to multitask in fast-paced environment while maintaining attention to detail.
• Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility.
• Emergency Response Certification.

Responsibilities

• Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services.
• Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems.
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics.
• Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards.
• Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests.
• Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed.
• Manage and book conference rooms, order catering and assist in event planning.
• Oversee email inbox, create and send site wide communications.
• Maintain inventory, provide onboarding support, and promote site activities through social media platforms.
• Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records.

Skills

Hospitality/Customer service

Calendar management

Communication

Leadership

Multitasking

Emergency response

Education

High School diploma or GED

Tools

Microsoft Office Suite

Canva

Microsoft Teams

Job description

JLL in Foxborough, MA is seeking a Workplace Experience Ambassador to deliver exceptional client experience at the front desk and through high-touch service. You will manage visitor registration, badge control, and site communications while coordinating with facilities teams and supporting events.

The role emphasizes hospitality, proactive communication, and maintaining brand standards in a fast-paced environment.