Workplace Experience Concierge

JLL; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

JLL in Wichita, KS is seeking a Workplace Experience Receptionist to deliver elevated guest experiences and serve as the welcoming face of our local facility. You will greet visitors, assist with arrivals, guide campus wayfinding, and partner with facilities teams to anticipate needs and resolve issues.

This full-time, onsite role requires strong communication, a hospitality mindset, and proficiency with Microsoft Office.

Qualifications

• Minimum 1–2 years in customer service or hospitality.
• Excellent verbal and written communication.
• English fluency required.
• Ability to multitask and adapt to changing priorities.
• Proficient with IT tools and Microsoft Office.

Responsibilities

• Warmly welcome guests and callers, assisting with arrivals and orientations.
• Engage visitors in a helpful and timely manner.
• Coordinate with clients, customers, and support teams.
• Assist with meetings, events, and room bookings.
• Monitor front desk and lobby to maintain brand standards.
• Create work orders for custodial, maintenance, safety, and security.
• Provide information and wayfinding for campus and services.
• Identify risks and escalate to prevent issues.

Skills

Customer service

Hospitality

Communication skills

English fluency

Multi-tasking

IT tools

Tools

Microsoft Office

Job description

JLL in Wichita, KS is seeking a Workplace Experience Receptionist to deliver elevated guest experiences and serve as the welcoming face of our local facility. You will greet visitors, assist with arrivals, guide campus wayfinding, and partner with facilities teams to anticipate needs and resolve issues.

This full-time, onsite role requires strong communication, a hospitality mindset, and proficiency with Microsoft Office.