Wireless Customer Advisor: Tech Solutions & Service

T-Mobile; Midlothian (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Mobile service discounts

Job summary

T-Mobile is seeking a frontline retail associate to engage customers, demonstrate mobile technology, and tailor service plans to individual needs.

You will use digital tools to showcase coverage and features, complete training on retail processes, and collaborate with teammates to ensure a smooth customer journey. This role supports growth and customer loyalty in a fast-paced store setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Experience in retail is advantageous.
• Must be 18+ years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Assist with other duties/projects as assigned by management.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is seeking a frontline retail associate to engage customers, demonstrate mobile technology, and tailor service plans to individual needs.

You will use digital tools to showcase coverage and features, complete training on retail processes, and collaborate with teammates to ensure a smooth customer journey. This role supports growth and customer loyalty in a fast-paced store setting.