Wireless Tech & Service Advisor

T-Mobile; Iowa (LA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental & vision

Tuition assistance

Commuter benefits

Job summary

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs. You will use digital tools to showcase network coverage and benefits while building lasting relationships with shoppers.

The position emphasizes training, product knowledge, and hands-on demonstrations to deliver personalized device and service solutions in a fast-paced setting. Base pay is hourly with training incentives and stock opportunities.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs. You will use digital tools to showcase network coverage and benefits while building lasting relationships with shoppers.

The position emphasizes training, product knowledge, and hands-on demonstrations to deliver personalized device and service solutions in a fast-paced setting. Base pay is hourly with training incentives and stock opportunities.