Wireless Retail Specialist: Customer-Focused Tech Solutions

T-Mobile US Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations by engaging customers and meeting their technology and service needs in a fast-paced environment. This role emphasizes building product knowledge, demonstrating tech solutions, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED is required.
• Six months of customer service or sales experience in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Change Agility

Problem Solving

Engaging People

Multitasking

Teamwork

Age 18+

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations by engaging customers and meeting their technology and service needs in a fast-paced environment. This role emphasizes building product knowledge, demonstrating tech solutions, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.