Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Birmingham (AL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Job summary

T-Mobile USA, Inc. is hiring for a frontline role that engages customers and guides them through technology and service options. The position emphasizes building product knowledge and delivering tailored solutions in a fast-paced retail environment.

You’ll use digital tools to demonstrate coverage and plans, complete ongoing training, and collaborate with teams across channels to ensure a positive shopping experience. This is a gateway to growth within a supportive benefits culture.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a frontline role that engages customers and guides them through technology and service options. The position emphasizes building product knowledge and delivering tailored solutions in a fast-paced retail environment.

You’ll use digital tools to demonstrate coverage and plans, complete ongoing training, and collaborate with teams across channels to ensure a positive shopping experience. This is a gateway to growth within a supportive benefits culture.