Wireless Customer Tech Specialist

T-MOBILE USA, Inc.; San Angelo (TX); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate technology, and recommend service plans in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and guide customers through their shopping journey to boost satisfaction and loyalty.

The role emphasizes customer interaction, digital literacy, and collaboration across teams, with on-the-job training and incentives to drive performance. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• At least 6 months in customer service or sales in a retail environment preferred.
• Strong interpersonal skills and ability to engage customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months customer service/sales experience (Retail)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate technology, and recommend service plans in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and guide customers through their shopping journey to boost satisfaction and loyalty.

The role emphasizes customer interaction, digital literacy, and collaboration across teams, with on-the-job training and incentives to drive performance. Equal opportunity employer.