Wireless Retail Experience Advisor

T-Mobile; Jensen Beach (FL); On-site; USD 57,308,000 - 77,146,000; Full time

Benefits offered by this job

Stock grant program

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

Role emphasizes building product knowledge, using digital tools, and delivering personalized solutions. Training is provided, with a focus on customer satisfaction and store goals. This is a strong growth path within a united, benefits-oriented team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18 years of age or older.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Customer Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

Role emphasizes building product knowledge, using digital tools, and delivering personalized solutions. Training is provided, with a focus on customer satisfaction and store goals. This is a strong growth path within a united, benefits-oriented team.