Retail Wireless Specialist — Customer Solutions

T-Mobile; Federal Way (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Mobile service discounts

Home internet discounts

Tuition assistance

Pet insurance

Job summary

T-Mobile is seeking a Frontline Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting. You’ll build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty. Develop your skills in a supportive team, participate in training, and contribute to a positive customer

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail preferred.
• Authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to provide a seamless customer experience.
• Take on additional duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Frontline Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting. You’ll build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty. Develop your skills in a supportive team, participate in training, and contribute to a positive customer