Retail Wireless Expert: Customer-Focused Tech Solutions

T-Mobile; Yreka (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Employee stock purchase plan

Paid time off and holidays

Mobile service and home internet-disc

Discounts on mobile service

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and helping them with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations.

Success is measured by customer satisfaction and knowledge proficiency, with growth opportunities and comprehensive

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.
• Willingness to work with peers and store leaders to serve customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Teamwork

Communication

Education

High School Diploma or GED

6 months customer service or sales experience (retail)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and helping them with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations.

Success is measured by customer satisfaction and knowledge proficiency, with growth opportunities and comprehensive