Wireless Sales Associate — Tech Solutions & Customer Care

T-Mobile; Woodruff (SC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase

401(k)

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

FSA

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey, building skills in customer interaction and digital tools. Join a team focused on customer satisfaction and growth at T-Mobile.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Proven communication and problem-solving skills are essential.
• Ability to engage customers and explain technology clearly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey, building skills in customer interaction and digital tools. Join a team focused on customer satisfaction and growth at T-Mobile.