Retail Mobile Tech Advisor - Customer Solutions

T-Mobile; Los Medanos (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

T-Mobile is hiring for a Retail Associate to support customer interactions and sales in a fast-paced environment. You will develop proficiency in delivering personalized device and service solutions while using digital tools to showcase network coverage and benefits.

The role emphasizes training completion, relationship building with customers, and contributing to a seamless customer experience across store operations and team initiatives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Associate to support customer interactions and sales in a fast-paced environment. You will develop proficiency in delivering personalized device and service solutions while using digital tools to showcase network coverage and benefits.

The role emphasizes training completion, relationship building with customers, and contributing to a seamless customer experience across store operations and team initiatives.