Wireless Retail Associate: Customer-Focused Tech Solutions

T-MOBILE USA, Inc.; Marrero (LA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced environment.

You will develop proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and benefits. The role emphasizes training, teamwork, and delivering a seamless customer experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication, problem solving and customer service abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience in Retail environment

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced environment.

You will develop proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and benefits. The role emphasizes training, teamwork, and delivering a seamless customer experience.