West Region Inbound Retention Specialist (Remote)

Yelp; Tucson (AZ); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Mental health support

15 days PTO + holidays

Parental leave 14 weeks

Wellness subsidy

Flexible spending account

401(k)

Employee stock purchase plan

Work from home reimbursement

Base salary $50,000 + incentives

Job summary

Yelp is hiring a Western Region Inbound Retention Specialist - Sales for US remote work. This role supports small business advertisers across the Western states, focusing on retaining revenue through exceptional customer service.

You will handle inbound inquiries, educate advertisers on ad performance, and demonstrate value using metrics. The job demands problem solving, strong communication, and the ability to balance consulting with support in a fast-paced environment.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience
• Technically proficient with computers and information systems
• Strong communication skills (verbal and written)
• Excellent problem solving and troubleshooting
• Experience in account management, sales, advertising, or small business (preferred)
• Love for local businesses and understand their importance in local economies
• Excellent time management and organizational skills with the ability to track and complete numerous details
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• Ability to balance consulting and supporting as needed
• Willing to receive and implement feedback
• Adaptable to a fast-paced and always-changing environment
• Requires access to a dedicated hardline high-speed internet connection at workspace

Responsibilities

• Strengthen Yelp's revenue retention by providing exceptional and timely customer support
• Be logged into an inbound phone queue for most of the day, consulting and educating advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp's advertising solutions and tailor product recommendations to client needs
• Demonstrate strong communication with clients and internal teams
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals
• Use Chatbench to research, draft proposals, analyze data and overcome objections

Education

Bachelor's Degree

3+ years client facing experience

Job description

Yelp is hiring a Western Region Inbound Retention Specialist - Sales for US remote work. This role supports small business advertisers across the Western states, focusing on retaining revenue through exceptional customer service.

You will handle inbound inquiries, educate advertisers on ad performance, and demonstrate value using metrics. The job demands problem solving, strong communication, and the ability to balance consulting with support in a fast-paced environment.