Remote Western US Inbound Retention & Sales Specialist

Yelp; Bakersfield (CA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Mental health support

PTO 15 days

Job summary

Yelp is seeking a Western Region Inbound Retention Specialist - Sales for a US remote role. The candidate must reside in the Western region and will support, consult, and retain Yelp advertisers post-sale by delivering exceptional inbound service and presenting ad performance value.

You will drive revenue retention, manage an inbound queue, and exceed monthly goals while collaborating with internal teams and leveraging Yelp's advertising solutions.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Strong communication skills (verbal and written).
• Experience in account management, sales, advertising, or small business is preferred.
• Excellent time management and organizational skills.

Responsibilities

• Provide exceptional and timely customer support to strengthen revenue retention.
• Consult and educate Yelp advertisers in an inbound phone queue.
• Highlight investment returns through ad performance metrics for clients.
• Handle escalated clients with strong listening and conflict resolution skills.
• Become an expert in Yelp advertising solutions and tailor recommendations to client needs.
• Communicate effectively with clients and internal teams.
• Stay organized in a fast-paced environment.
• Consistently achieve monthly goals.
• Utilize internal tools to research, draft proposals, and analyze data.

Skills

Strong communication

Client-facing experience

Problem solving

Time management

Account management / sales

Education

Bachelor's Degree

Job description

Yelp is seeking a Western Region Inbound Retention Specialist - Sales for a US remote role. The candidate must reside in the Western region and will support, consult, and retain Yelp advertisers post-sale by delivering exceptional inbound service and presenting ad performance value.

You will drive revenue retention, manage an inbound queue, and exceed monthly goals while collaborating with internal teams and leveraging Yelp's advertising solutions.