Remote Western US Inbound Retention Pro

Yelp; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Mental health support

PTO and holidays

Parental leave (up to 14 weeks)

Work from home reimbursement

401(k) retirement savings plan

Employee stock purchase plan

Job summary

Yelp is seeking a Western Region Inbound Retention Specialist to support and retain our small business advertisers. This remote role requires Western US residency and prioritizes excellent customer service and proactive problem solving.

You will manage inbound calls, educate clients on Yelp's advertising solutions, and demonstrate the value of their investment through performance metrics. Strong communication, time management, and adaptability are essential in our fast-paced environment.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Strong verbal and written communication.
• Experience in account management, sales, advertising, or small business is a plus.
• Excellent time management and organizational skills with attention to detail.
• Reliable high-speed internet connection in workspace.

Responsibilities

• Manage an inbound sales retention queue and provide timely customer support.
• Consult and educate Yelp advertisers to retain and grow their spend.
• Highlight investment returns using ad performance metrics.
• Handle escalated clients with calm, solution-focused communication.
• Develop product knowledge to tailor recommendations and address objections.
• Communicate clearly with clients and internal Yelp teams.

Skills

Customer service

Communication

Problem solving

Account management experience

Time management

Education

Bachelor's Degree or 3+ years client facing experience

Tools

CRM software

Chatbench (internal research tool)

Job description

Yelp is seeking a Western Region Inbound Retention Specialist to support and retain our small business advertisers. This remote role requires Western US residency and prioritizes excellent customer service and proactive problem solving.

You will manage inbound calls, educate clients on Yelp's advertising solutions, and demonstrate the value of their investment through performance metrics. Strong communication, time management, and adaptability are essential in our fast-paced environment.