Remote Western Region Inbound Retention Specialist

Yelp; San Diego (CA); À distance; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Vision and dental

Mental health support

PTO 15 days + holidays

Parental leave

401(k)

Employee stock purchase plan

Work from home reimbursement

Résumé du poste

Yelp is seeking an Inbound Retention Specialist for the Western region. This remote role requires residency in the Western United States and offers a base salary of $50,000 plus performance incentives.

You will support, consult, and retain advertisers post-sale, primarily via inbound phone interactions, while demonstrating the ROI of Yelp’s ad products and maintaining strong client relationships. Ideal candidates have a Bachelor's degree or 3+ years of client-facing experience, and excel in

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Strong communication skills (verbal and written)
• Experience in account management, sales, advertising, or small business preferred.

Responsabilités

• Provide exceptional and timely customer support to strengthen revenue retention.
• Manage an inbound phone queue, consulting and educating Yelp advertisers.
• Show clients the value of Yelp through ad performance metrics and ROI.
• Handle escalated clients using strong listening and conflict-resolution skills.
• Become an expert in Yelp's advertising solutions and tailor recommendations to client needs.

Connaissances

Bachelor's degree

Client facing

Sales experience

Communication skills

Problem solving

Time management

Description du poste

Yelp is seeking an Inbound Retention Specialist for the Western region. This remote role requires residency in the Western United States and offers a base salary of $50,000 plus performance incentives.

You will support, consult, and retain advertisers post-sale, primarily via inbound phone interactions, while demonstrating the ROI of Yelp’s ad products and maintaining strong client relationships. Ideal candidates have a Bachelor's degree or 3+ years of client-facing experience, and excel in