Remote Western Region Inbound Retention Specialist

Yelp; Honolulu (HI); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental

PTO 15 days

Parental leave 14 weeks

Wellness stipend

WFH reimbursement

401(k) retirement

Employee stock purchase plan

Mental health support

Holidays

Job summary

Yelp is seeking an Inbound Retention Specialist in Sales to support, educate, and retain our advertisers from a remote western US region. You will engage in inbound calls, explain ROI, and guide customers to maximize Yelp ad investments.

This role requires strong communication, problem solving, and a proactive, solutions-oriented approach. Based in the Western US, you will collaborate with the Customer Success team to achieve monthly goals and support growth.

Qualifications

• Bachelor's degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Excellent written and verbal communication skills.
• Experience in account management, sales, advertising, or small business preferred.
• Ability to manage multiple details with strong time management.

Responsibilities

• Provide exceptional and timely customer support to strengthen revenue retention.
• Consult and educate Yelp advertisers in an inbound setting.
• Show clients the value of Yelp through ad performance metrics.
• Handle escalated clients with strong listening and conflict resolution.
• Become an expert in Yelp advertising solutions and adapt recommendations quickly.
• Maintain strong internal and external communication in a fast-paced environment.
• Aim to consistently achieve or exceed monthly goals.
• Use Chatbench to research, draft proposals and overcome objections.

Skills

Customer success

Communication skills

Problem solving

Account management

Sales experience

Technical proficiency

Education

Bachelor's degree

Tools

CRM software

Job description

Yelp is seeking an Inbound Retention Specialist in Sales to support, educate, and retain our advertisers from a remote western US region. You will engage in inbound calls, explain ROI, and guide customers to maximize Yelp ad investments.

This role requires strong communication, problem solving, and a proactive, solutions-oriented approach. Based in the Western US, you will collaborate with the Customer Success team to achieve monthly goals and support growth.