Remote Inbound Retention Specialist - Eastern Region (US)

Yelp; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support via ModernHealth

15 days PTO, holidays, floating day, 7

Parental leave (up to 14 weeks)

Wellness subsidy

Flexible spending account

401(k) plan

Employee stock purchase plan

Work from home reimbursement

Base salary $50,000 + incentives

Job summary

Yelp is seeking an Eastern Region Inbound Retention Specialist to support small business advertisers from a US Remote location. The role focuses on retention, education, and value demonstration via ad performance metrics.

Responsibilities include handling inbound inquiries, solving problems, and achieving monthly targets while using Yelp tools to draft proposals and research opportunities. Strong communication and internet access are required.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong communication skills (verbal and written).
• Experience in account management, sales, advertising, or small business preferred.
• Love for local businesses and understanding of their importance in local economies.
• Excellent time management and organizational skills with ability to track numerous details.
• Ability to handle tough conversations with business owners professionally and solutions-oriented.
• Willing to receive and implement feedback in a fast-paced environment.
• Must have access to a wired high-speed internet connection in workspace.

Responsibilities

• Help strengthen Yelp's revenue retention by providing exceptional and timely customer support.
• Be logged into an inbound phone queue for most of the day, consulting and educating our current Yelp advertisers.
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• Use strong listening and conflict resolution skills to handle escalated clients.
• Become an expert in Yelp's advertising solutions and adapt product recommendations to client needs.
• Exhibit strong communication skills with clients and internal teams.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve/exceed monthly goals.
• Use internal tools to research, draft proposals, analyze data and overcome objections.

Skills

Client-facing

Communication

Problem solving

Time management

Education

Bachelor's degree

Job description

Yelp is seeking an Eastern Region Inbound Retention Specialist to support small business advertisers from a US Remote location. The role focuses on retention, education, and value demonstration via ad performance metrics.

Responsibilities include handling inbound inquiries, solving problems, and achieving monthly targets while using Yelp tools to draft proposals and research opportunities. Strong communication and internet access are required.