Remote: Western Inbound Retention Specialist

Yelp; Los Angeles (CA); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Mental health support

Paid time off (PTO)

Holidays & floating holiday

Parental leave

Wellness subsidy

FSA

401(k) retirement plan

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is hiring an Inbound Retention Specialist for the Western region. This remote role requires residing in the Western US.

You will support and retain small business advertisers, handling inbound inquiries, educating clients on ad performance, and driving revenue retention through strong consultative sales skills. You will use Yelp's tools to analyze data, craft proposals, and exceed monthly targets while maintaining high service standards.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Strong communication skills (verbal and written).
• Excellent problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business is preferred.

Responsibilities

• Handle inbound calls and educate Yelp advertisers to retain revenue.
• Consult and support current advertisers to prevent churn.
• Highlight value and ROI through ad performance metrics for clients.
• Respond to escalations with effective listening and conflict resolution.
• Master Yelp advertising solutions and tailor recommendations to client needs.
• Communicate clearly with clients and internal teams to ensure service quality.
• Stay organized and productive in a fast-paced environment and meet monthly goals.
• Utilize Chatbench to research, draft proposals, analyze data and overcome objections.

Skills

Bachelor's degree

Client facing

Communication skills

Problem solving

Account management

Education

Bachelor's Degree

Tools

Chatbench

Job description

Yelp is hiring an Inbound Retention Specialist for the Western region. This remote role requires residing in the Western US.

You will support and retain small business advertisers, handling inbound inquiries, educating clients on ad performance, and driving revenue retention through strong consultative sales skills. You will use Yelp's tools to analyze data, craft proposals, and exceed monthly targets while maintaining high service standards.