Remote Inbound Retention Specialist — West US

Yelp; Boise (ID); Remote; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, vision, and dental

Mental health support

PTO and holidays

Parental leave

Wellness subsidy

401(k) plan

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking an Inbound Sales Retention Specialist to deliver a 5-star experience to small business advertisers. You will support, consult, and retain advertisers after the sale while working remotely in the Western United States.

You will manage an inbound phone queue, educate clients on ad performance, and demonstrate value through metrics. Strong communication, problem solving, and a passion for local businesses are essential for success in this fast-paced team.

Qualifications

• Bachelor's degree or 3+ years of relevant client-facing experience.
• Strong communication skills (verbal and written).
• Technical proficiency with computers and information systems.
• Experience in account management, sales, advertising, or small business (preferred).

Responsibilities

• You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• You will use strong listening and conflict resolution skills to handle escalated clients.
• You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs.
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
• You will remain organized and efficient in a fast-paced environment.
• You will consistently achieve/exceed monthly goals.
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

Skills

Customer success

Account management

Sales

Communication

Problem solving

Technical proficiency

CRM software

Education

Bachelor's degree

Tools

Chatbench

CRM software

Job description

Yelp is seeking an Inbound Sales Retention Specialist to deliver a 5-star experience to small business advertisers. You will support, consult, and retain advertisers after the sale while working remotely in the Western United States.

You will manage an inbound phone queue, educate clients on ad performance, and demonstrate value through metrics. Strong communication, problem solving, and a passion for local businesses are essential for success in this fast-paced team.