West Region Inbound Retention Specialist (Remote)

Yelp; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, vision, and dental

Paid time off

Work from home stipend

401(k) retirement savings plan

Employee stock purchase plan

Job summary

Yelp is seeking an Inbound Retention Specialist for the Western US to support and retain small business advertisers remotely. You will handle an inbound queue, educate clients on Yelp’s advertising solutions, and demonstrate value through performance metrics while meeting monthly goals.

The role emphasizes strong communication, problem solving, and the ability to thrive in a fast-paced environment with access to Yelp’s internal tools like Chatbench.

Qualifications

• Bachelor's degree or 3+ years of relevant client facing experience.
• Strong communication skills (verbal and written).
• Excellent problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business is a plus.

Responsibilities

• Provide exceptional customer support in a high-volume inbound queue.
• Educate and consult Yelp advertisers to maximize value and retention.
• Highlight investment returns using ad performance metrics.
• Handle escalations with professional, solutions-oriented approach.
• Collaborate with internal teams to address client needs and objections.

Skills

Strong communication

Customer facing experience

Problem solving

Time management

Education

Bachelor's degree

Tools

Chatbench

Job description

Yelp is seeking an Inbound Retention Specialist for the Western US to support and retain small business advertisers remotely. You will handle an inbound queue, educate clients on Yelp’s advertising solutions, and demonstrate value through performance metrics while meeting monthly goals.

The role emphasizes strong communication, problem solving, and the ability to thrive in a fast-paced environment with access to Yelp’s internal tools like Chatbench.