Remote Inbound Retention Specialist - Eastern Region

Yelp; Atlanta (GA); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO 15 days + holidays

Parental leave up to 14 weeks

Wellness stipend

401(k)

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking an Inbound Retention Specialist in the Eastern region for US remote work. You will support and retain small business advertisers, guiding them to maximize ad performance and ROI.

This role emphasizes consultative upselling, excellent communication, and timely problem resolution from a remote setting. Ideal candidates have a Bachelor's degree or 3+ years client-facing experience, strong technical aptitude, and a passion for helping local businesses thrive in a fast-paced

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong communication (verbal & written).
• Excellent problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business is preferred.

Responsibilities

• Provide exceptional and timely customer support to strengthen revenue retention.
• Handle an inbound phone queue, consulting and educating current Yelp advertisers.
• Demonstrate value of Yelp through ad performance metrics.
• Manage tough conversations with business owners professionally.
• Become an expert in Yelp advertising solutions and tailor recommendations.

Skills

Bachelor's degree

3+ years experience

Strong communication

Problem solving

Account management

Sales experience

Technical proficiency

Education

Bachelor's degree

Job description

Yelp is seeking an Inbound Retention Specialist in the Eastern region for US remote work. You will support and retain small business advertisers, guiding them to maximize ad performance and ROI.

This role emphasizes consultative upselling, excellent communication, and timely problem resolution from a remote setting. Ideal candidates have a Bachelor's degree or 3+ years client-facing experience, strong technical aptitude, and a passion for helping local businesses thrive in a fast-paced