Remote Inbound Retention Specialist (Western US)

Yelp; Reno (NV); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, and dental

Work from home reimbursement

15 days PTO + holidays

Parental leave up to 14 weeks

401(k) retirement plan

Employee stock purchase plan

Job summary

Yelp in the United States is seeking an Inbound Retention Specialist for Sales, operating remotely within the Western region. The role focuses on supporting, advising, and retaining advertiser relationships to grow local business revenue.

You will manage inbound inquiries, demonstrate ROI through ad performance, and collaborate with teams to optimize customer success while hitting monthly targets and maintaining high service standards.

Qualifications

• Bachelor's degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong communication skills (verbal and written).
• Experience in account management, sales, advertising, or small business (preferred).
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner.

Responsibilities

• Help strengthen Yelp's revenue retention by providing exceptional and timely customer support.
• Be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• Use listening and conflict resolution skills to handle escalated clients.
• Become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs.
• Exhibit strong communication skills with clients and internal Yelp teams.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve/exceed monthly goals.
• Use Chatbench to research, draft proposals, analyze data and overcome objections.

Skills

Client-facing experience

Strong communication

Problem solving

Account management

Time management

Conflict resolution

Adaptability

Education

Bachelor's degree

Job description

Yelp in the United States is seeking an Inbound Retention Specialist for Sales, operating remotely within the Western region. The role focuses on supporting, advising, and retaining advertiser relationships to grow local business revenue.

You will manage inbound inquiries, demonstrate ROI through ad performance, and collaborate with teams to optimize customer success while hitting monthly targets and maintaining high service standards.