Wellness Studio Operations Leader

Restore Hyper Wellness - RHWM017; Folsom (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health coverage

PTO

Wellness perks

401k

Bonus opportunities

Career growth

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager to support the General Manager in driving studio success, training, operations, and client experience. You will motivate the team to achieve excellence, balance leadership with hands-on operations, and contribute to a culture delivering five-star service.

You will lead by example in client interactions, product knowledge, and staff development, while ensuring membership retention and smooth workflows to enhance both client and staff

Qualifications

• Education: High School Diploma or equivalent.
• 1+ year of management or supportive leadership experience.
• 4+ years of customer-facing experience (preferred).
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore's hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client-first culture.

Skills

Sales

Team leadership

Customer-facing experience

Communication

De-escalation

Multitasking

Computer proficiency

Education

High School Diploma or equivalent

Job description

Restore Hyper Wellness is seeking an Assistant General Manager to support the General Manager in driving studio success, training, operations, and client experience. You will motivate the team to achieve excellence, balance leadership with hands-on operations, and contribute to a culture delivering five-star service.

You will lead by example in client interactions, product knowledge, and staff development, while ensuring membership retention and smooth workflows to enhance both client and staff