Wellness Studio Operations Leader

Restore Hyper Wellness; Marlton (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Wellness resources

Bonus based on performance

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager to support the GM in driving studio success. You will lead training, operations, and client experience while motivating the team to deliver five-star service. This role balances leadership, sales support, and hands-on operations in a fast-paced wellness studio.

You’ll oversee daily operations, coach staff, and ensure exceptional guest experiences, with evening/weekend availability as needed. Join a growing brand in wellness.

Qualifications

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year of management or supportive leadership experience (required).
• Experience: 4+ years of customer-facing experience (preferred).
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client-first culture.

Skills

Leadership

Customer service

Communication

De-escalation

Sales skills

Multi-tasking

Staff coaching

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Restore Hyper Wellness is seeking an Assistant General Manager to support the GM in driving studio success. You will lead training, operations, and client experience while motivating the team to deliver five-star service. This role balances leadership, sales support, and hands-on operations in a fast-paced wellness studio.

You’ll oversee daily operations, coach staff, and ensure exceptional guest experiences, with evening/weekend availability as needed. Join a growing brand in wellness.