VP, BPO Sales — Enterprise Growth Leader

Mass Markets; Wyoming (OH); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

PTO & holidays

Cash incentives

Health benefits

Retirement plan

Disability insurance

Life insurance

Supplemental insurance

Career growth

Paid training

Engaging culture

Casual dress

Job summary

MCI is seeking an experienced VP BPO Sales to lead our sales strategy, drive growth, and expand our BPO footprint across enterprise clients in the USA. This executive role will guide a high-performing team, build strategic partnerships, and deliver tailored outsourcing solutions that create measurable business value.

You will shape growth strategy, manage client engagements, and collaborate with delivery, operations, and marketing to ensure successful outcomes in a dynamic, competitive market.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry.
• Proven success in selling complex outsourcing solutions to enterprise clients.
• Track record of exceeding revenue targets in competitive environments.
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling.
• Exceptional leadership, team-building, and strategic planning skills.
• Strong communication, presentation, and relationship-building abilities.
• Proficiency in CRM systems and sales analytics tools.
• Deep understanding of BPO operations, market dynamics, and client needs.
• Willingness to travel extensively for client meetings and industry events.
• Ability to foster a culture of innovation, accountability, and continuous improvement.

Responsibilities

• Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
• Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
• Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
• Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
• Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
• Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
• Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
• Cross-Functional Collaboration: Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
• Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI.
• Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

Skills

Strategic sales leadership

CRM proficiency

Consultative selling

Relationship building

Negotiation

Team leadership

Education

Bachelor’s degree in Business/Marketing or related field

MBA preferred

Tools

CRM systems

Sales analytics tools

Job description

MCI is seeking an experienced VP BPO Sales to lead our sales strategy, drive growth, and expand our BPO footprint across enterprise clients in the USA. This executive role will guide a high-performing team, build strategic partnerships, and deliver tailored outsourcing solutions that create measurable business value.

You will shape growth strategy, manage client engagements, and collaborate with delivery, operations, and marketing to ensure successful outcomes in a dynamic, competitive market.