VP, 24/7 Clinical Call Operations
Fuze Health Inc.
Una candidatura completa en un minuto
Currículum y carta de presentación personalizados, listos para enviar.
Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Fuze Health, based in the United States, seeks an accomplished VP of Call & Clinical Operations to direct a 24/7 clinical contact center and pharmacy operations. The role will steer strategic staffing, regulatory compliance, and performance improvements across a 450+ remote workforce and licensed professionals.
The leader will partner with Product, Compliance, Legal, HR, and Finance to align initiatives with growth and patient engagement goals, ensuring high-quality patient care while scaling
Formación
- 10+ years of progressive executive leadership in clinical call centers, clinical operations or pharmacy operations.
- Experience managing large remote or multi-site teams in 24/7 environments.
- Strong regulatory compliance knowledge and DEA/state board experience.
Responsabilidades
- Oversee Clinical Call and Clinical Operations across multiple sites with 24/7 coverage.
- Direct staffing and capacity strategies for 450+ care agents and licensed professionals.
- Drive performance, quality, and standardization of Rx contact-center processes.
- Lead continuous improvement and align launches with execution readiness.
Conocimientos
Educación
Descripción del empleo
Fuze Health, based in the United States, seeks an accomplished VP of Call & Clinical Operations to direct a 24/7 clinical contact center and pharmacy operations. The role will steer strategic staffing, regulatory compliance, and performance improvements across a 450+ remote workforce and licensed professionals.
The leader will partner with Product, Compliance, Legal, HR, and Finance to align initiatives with growth and patient engagement goals, ensuring high-quality patient care while scaling
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
