Vital Records Clerk - Certificates & Customer Service

State of West Virginia; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

The State of West Virginia, Health Statistics Center, is seeking a capable clerk to support the customer service unit under general supervision. The role involves opening, dating, and sorting mail, and processing requests for certified copies of vital records.

You will enter orders in the order management system, prepare certified copies with receipts, and handle VitalChek submissions. You will assist customers by phone and in person at the walk-up office, with other duties as assigned.

Qualifications

• Graduation from standard high school or the equivalent.
• One year of full-time or equivalent part-time paid experience in clerical, administrative support and/or records-processing work.
• Successful completion of a certification program OR equivalent coursework in business, administrative and/or office-technology coursework may substitute for the required training.

Responsibilities

• Open, date, and sort mail.
• Enter orders for mail requests for certified copies of birth, death and marriage certificates through the order management system.
• Prepare certified copies with receipts for mailing after reviewing for accuracy.
• Prepare orders received through the VitalChek system.
• Assist customers by telephone regarding status of orders.
• Serve as front walk-up office clerk providing face-to-face customer service.
• Serve as receptionist on the mail office phone for the Health Statistics Center.
• Other duties as assigned.

Skills

Clerical experience

Education

High school diploma or equivalent

Job description

The State of West Virginia, Health Statistics Center, is seeking a capable clerk to support the customer service unit under general supervision. The role involves opening, dating, and sorting mail, and processing requests for certified copies of vital records.

You will enter orders in the order management system, prepare certified copies with receipts, and handle VitalChek submissions. You will assist customers by phone and in person at the walk-up office, with other duties as assigned.