Vital Records Customer Service Supervisor

West Virginia; Charleston (WV); On-site; USD 45,000 - 60,000; Full time

Job summary

West Virginia Vital Registration Office in Charleston seeks a fully functional supervisor for the customer service unit. You will oversee 11 staff (4 temporary and 7 permanent) and manage front desk operations, face-to-face service, and main phone coverage for the Health Statistics Center.

You will enter orders, perform daily deposits audits, and process Vitalchek Network orders. Responsibilities include evaluating staff performance, approving leave, and timecard audits, with supervision through

Qualifications

• Four years of full-time or equivalent experience in clerical, administrative support, and/or records-processing work.
• At least one year must be in a lead worker role.

Responsibilities

• Oversee four temporary and seven permanent employees.
• Open, staff and close the front customer service office.
• Answer the main phone for the Health Statistics Center.
• Enter orders into electronic order systems and complete orders.
• Compile and audit daily cash/check/card deposits.
• Prepare orders from the Vitalchek Network for priority handling.
• Conduct annual performance appraisals and approve leave.
• Audit and approve timecards.
• Performance reviewed by superiors based on system-reported results.

Skills

Supervision

Customer service

Cash handling

Office coordination

Education

High school diploma or equivalent

Tools

Electronic order systems

Vitalchek Network

Job description

West Virginia Vital Registration Office in Charleston seeks a fully functional supervisor for the customer service unit. You will oversee 11 staff (4 temporary and 7 permanent) and manage front desk operations, face-to-face service, and main phone coverage for the Health Statistics Center.

You will enter orders, perform daily deposits audits, and process Vitalchek Network orders. Responsibilities include evaluating staff performance, approving leave, and timecard audits, with supervision through