Vital Statistics Specialist, Lead

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia seeks a lead clerical specialist in the Vital Registration Office to manage public inquiries, process vital documents and supervise staff in the supervisor's absence.

You will train staff, handle complex customer questions, reconcile cash, and ensure daily deposits are accurate while supporting ordering and inventory tasks.

Qualifications

• Three (3) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.

Responsibilities

• Receive, audit, process, record and issue vital documents as requested by the public.
• Plan and schedule staff assignments; reassign staff to ensure work is on schedule.
• Train employees in methods, procedures and policies of the vital registration office.
• Assist in formulating standard operating procedures in the Vital Registration Office.
• Responsible for the customer service unit in the absence of the supervisor.
• Handle unusual and complex questions from customers and escalations by phone or in person.
• Reconcile cash drawers at the end of the day and prepare daily deposits.
• Process third party orders and handle inquiries on them.
• Handle customer priority mail orders and special batch orders from other agencies.
• Assist with maintaining office supply inventory and placing orders for VitalChek supplies.
• Relieve personnel when necessary.
• Boxes deposit sheets for storage.
• Other duties as assigned.

Education

High school diploma or the equivalent

Job description

Nature of Work

Under general supervision and in a lead capacity, performs and leads public contact work involving the receipt, auditing, processing, recording and issuance of vital documents as requested by the public. Plans and schedules staff assignments; may reassign staff to ensure work is performed according to schedule and that staff are fully utilized. Trains employees in methods, procedures and policies of the vital registration office. May assist in formulating standard operating procedures in the Vital Registration Office. Responsible for the customer service unit in the absence of the supervisor. Handles unusual and complex questions from customers and takes over escalations of customers by phone or in person. Reconciles cash drawers at the end of the day. Prepare and ensure accuracy of daily deposits. Processes third party orders and handles customer inquiries on them. Handles customer priority mail orders and special batch order processing from other agencies. Assists with maintaining office supply inventory and placing orders for VitalChek supplies. Relieves personnel when necessary. Boxes deposit sheets for storage. Other duties as assigned.

Minimum Qualifications

Training

High school diploma or the equivalent

AND

Experience

Three (3) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.

State employment offers a variety of benefits.

AFFIRMATION

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.