Vital Records Clerk & Customer Service Associate

State of West Virginia; Charleston (WV); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

The State of West Virginia seeks an administrative clerk to support the Health Statistics Center. The role includes opening, sorting, and processing mail, handling orders for certified copies, and assisting customers by phone and in person.

The incumbent will also manage VitalChek orders and act as receptionist when needed. responsibilities include data entry, verifying accuracy of documents, and providing courteous service to the public in a fast-paced environment.

Formación

• Training: Graduation from standard high school or the equivalent.
• Experience: One year of full-time or equivalent part-time paid experience in clerical, administrative support and/or records-processing work.
• Substitution: Successful completion of a certification program OR equivalent coursework in business, administrative and/or office-technology coursework may substitute for the required training.

Responsabilidades

• Open, date, and sort mail.
• Enter orders for mail requests for certified copies of birth, death and marriage certificates.
• Prepare certified copies with receipts for mailing after reviewing for accuracy.
• Prepare orders received through the Vitalchek system.
• Assist customers by telephone regarding status of orders.
• Provide face-to-face customer service at the front walk-up office; serve as receptionist on the mail office phone.

Educación

High school diploma or equivalent

Certification program or equivalent coursework in business/office technology

Descripción del empleo

The State of West Virginia seeks an administrative clerk to support the Health Statistics Center. The role includes opening, sorting, and processing mail, handling orders for certified copies, and assisting customers by phone and in person.

The incumbent will also manage VitalChek orders and act as receptionist when needed. responsibilities include data entry, verifying accuracy of documents, and providing courteous service to the public in a fast-paced environment.