Vital Statistics Service Supervisor

State of West Virginia; Charleston (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

The State of West Virginia seeks a fully functional supervisor in the Vital Registration Office customer service unit. You will oversee four temporary and seven permanent employees, manage front desk operations, and lead face-to-face customer service activities, including answering the main Health Statistics Center phone.

Responsibilities include entering orders in electronic systems, auditing deposits, preparing Vitalchek Network orders for priority handling, conducting annual performance

Qualifications

• High school diploma or equivalent.
• Four years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work.
• At least one of the four years must be as a lead worker.

Responsibilities

• Oversee four temporary and seven permanent employees.
• Manage front office operations including opening/closing the front customer service office and face-to-face customer service.
• Answer the main phone for the Health Statistics Center.
• Enter orders into the electronic order systems and complete orders.
• Compile and audit daily deposits (cash/check/card).
• Prepare orders from the Vitalchek Network for priority handling.
• Perform annual performance appraisals; approve annual and sick leave and timecards.

Skills

Supervision

Customer service

Records processing

Office operations

Cash handling

Education

High school diploma or equivalent

Tools

Electronic order systems

Vitalchek Network

Cash handling systems

Phone systems

Job description

The State of West Virginia seeks a fully functional supervisor in the Vital Registration Office customer service unit. You will oversee four temporary and seven permanent employees, manage front desk operations, and lead face-to-face customer service activities, including answering the main Health Statistics Center phone.

Responsibilities include entering orders in electronic systems, auditing deposits, preparing Vitalchek Network orders for priority handling, conducting annual performance