Vital Records Clerk - Customer Service & Mail Center

West Virginia

Charleston (WV)

On-site

USD 28,000 - 36,000

Full time

6 days ago

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Job summary

The Health Statistics Center in West Virginia, Charleston area, seeks a detail-oriented clerical assistant under general supervision to support mail operations and customer service. Responsibilities include opening, dating, sorting mail, and entering orders for certified copies of birth, death, and marriage certificates, plus preparing certified copies with receipts for mailing.

You will assist customers by telephone on order statuses, provide face-to-face service at the front walk-up desk, and

Qualifications

High school diploma or equivalent required.
One year of full-time or equivalent part-time paid experience in clerical, administrative support and/or records-processing work.

Responsibilities

Open, date, and sort mail.
Enter orders for mail requests for certified copies of birth, death and marriage certificates through the order management system.
Prepare certified copies with receipts for mailing after reviewing for accuracy.
Prepare orders received through the Vitalchek system.
Assist customers by telephone regarding status of orders.
Provide face-to-face customer service at the front walk-up office.
Serve or relieve as receptionist on the mail office phone for the Health Statistics Center.
Other duties as assigned.