Vision Care: Patient Experience Coordinator

MyEyeDr; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401K with company match

Paid time off

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and to deliver a warm, efficient patient experience. Training will be provided, and no optical experience is required so you can learn the industry and help patients see their best lives.

Weekend and evening shifts are required, and you report to the Office General Manager. You will verify insurance options, confirm appointments, and support outreach in coordination with doctor availability.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Phone multitasking

Insurance knowledge

Communication skills

Organizational skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and to deliver a warm, efficient patient experience. Training will be provided, and no optical experience is required so you can learn the industry and help patients see their best lives.

Weekend and evening shifts are required, and you report to the Office General Manager. You will verify insurance options, confirm appointments, and support outreach in coordination with doctor availability.