Vision Care Patient Experience Specialist

MyEyeDr; Carmel (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage

401K with company match

Paid time off

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front-desk operations and deliver exceptional patient experiences at check-in and check-out.

You will learn about insurance options, coordinate appointment confirmations, and support the team across multiple roles in a fast-paced environment. Join a collaborative practice focused on accessibility, with opportunities for training and growth, flexible shifts including evenings or weekends, and an emphasis on delivering high-quality vision

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Friendly, flexible, and team oriented with strong communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to educate patients on options during check in/out.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Multitask by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and supporting office staff as needed.
• Cross-train to other office support roles as needed.
• Collaborate with doctors and team members to provide a seamless patient experience.

Skills

Front desk experience

Customer service

Phone handling

Insurance verification

Scheduling appointments

Multitasking

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front-desk operations and deliver exceptional patient experiences at check-in and check-out.

You will learn about insurance options, coordinate appointment confirmations, and support the team across multiple roles in a fast-paced environment. Join a collaborative practice focused on accessibility, with opportunities for training and growth, flexible shifts including evenings or weekends, and an emphasis on delivering high-quality vision