Front Desk Patient Experience Coordinator

MyEyeDr; Columbia (MD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical & dental coverage

Vision coverage

401(k) with match

PTO & holidays from day one

Life insurance

Discount eyewear

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, ensuring a seamless patient experience during check-in and check-out. Training provided, with some weekend and evening shifts required, all while delivering best-in-class vision care.

The role emphasizes insurance education, appointment confirmations, and strong multitasking in a busy office environment with supportive team members. Benefits and growth opportunities are highlighted.

Qualifications

• Front desk or customer-facing experience in an administrative role.
• Organized with ability to prioritize multiple tasks under pressure.
• Flexible and adaptable, able to wear multiple hats.
• Friendly, patient-centric demeanor in a fast-paced environment.
• Excellent written and verbal communication; team player.
• Proficient computer skills.

Responsibilities

• Provide a personalized check in/out experience at the front desk.
• Verify insurance and explain options at check in/out.
• Assist with appointment confirmations and patient outreach.
• Manage multiple phone lines, greet patients, and schedule.
• Cross-train for other office support roles as needed.
• Collaborate with doctors and staff to ensure smooth patient experience.

Skills

Customer service

Multitasking

Insurance verification

Scheduling

Communication skills

Team collaboration

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, ensuring a seamless patient experience during check-in and check-out. Training provided, with some weekend and evening shifts required, all while delivering best-in-class vision care.

The role emphasizes insurance education, appointment confirmations, and strong multitasking in a busy office environment with supportive team members. Benefits and growth opportunities are highlighted.