Vision Care Coordinator: Patient Experience & Scheduling

Rosin Eyecare; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus plan

Healthcare benefits

Paid time off

Job summary

Williams and Associates Eyecare seeks an administrative coordinator to support daily operations, coordinate doctors, visitors, and patients, and ensure an exceptional patient experience by efficiently linking the front desk with clinical workflows.

Responsibilities include greeting patients, managing calls, scheduling, covering reminders, handling financial records and third-party claims, and maintaining a professional, confidential environment in line with HIPAA requirements.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Answer the telephone in a friendly and courteous manner.
• Schedule appointments and manage patient flow to maximize satisfaction and provider time.
• Notify providers of patient arrivals and any delays to keep appointments on track.
• Maintain confidentiality of medical, personal, and financial information per HIPAA.
• Maintain office inventory and order supplies with Practice Manager support.
• Adhere to attendance, dress code, and company policies.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Job description

Williams and Associates Eyecare seeks an administrative coordinator to support daily operations, coordinate doctors, visitors, and patients, and ensure an exceptional patient experience by efficiently linking the front desk with clinical workflows.

Responsibilities include greeting patients, managing calls, scheduling, covering reminders, handling financial records and third-party claims, and maintaining a professional, confidential environment in line with HIPAA requirements.