Patient Experience & Scheduling Coordinator

GATEWAY EYE ASSOCIATES; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Gateway Eye Associates seeks a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization across the care team. You’ll greet patients, verify insurance, schedule visits, enter data in EMR, collect co-pays, and support billing to reduce no-shows.

Work is on-site in a fast-paced ophthalmology setting, focusing on patient experience, confidentiality, and seamless office operations. Collaboration with providers is essential to ensure timely appointments.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR and practice management systems.
• Strong organizational and communication skills with attention to patient-centered service.
• Ability to work collaboratively across teams in a fast-paced environment.

Responsibilities

• Greet patients and serve as the primary contact for interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance and enter demographics in EMR accurately.
• Communicate coverage and patient financial responsibility clearly.
• Prepare charts and documentation ahead of visits.
• Collect charges, co-pays, and payments in EMR; support billing.
• Run reports to ensure charges are billed and up to date.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and follow-ups.
• Maintain an organized, patient-ready front desk environment.

Skills

Organizational skills

Verbal and written communication

Interpersonal skills

Multi-tasking

EMR familiarity

Education

High school diploma

Tools

EMR

Job description

Gateway Eye Associates seeks a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization across the care team. You’ll greet patients, verify insurance, schedule visits, enter data in EMR, collect co-pays, and support billing to reduce no-shows.

Work is on-site in a fast-paced ophthalmology setting, focusing on patient experience, confidentiality, and seamless office operations. Collaboration with providers is essential to ensure timely appointments.