Vision Care Experience Coordinator

EssilorLuxottica; Aurora (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica via Rosin Eyecare is seeking an Administrative Associate to support daily practice operations and ensure an outstanding patient experience. This role links front desk activities with clinical staff to maintain smooth, efficient service.

You will greet patients, manage calls and appointments, handle records and billing, and assist with insurance eligibility while upholding HIPAA and privacy standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of office experience in healthcare.
• Strong customer service and communication skills.
• Excellent organization and problem-solving abilities.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule appointments and coordinate patient flow.
• Assist physicians and staff to ensure smooth operations.
• Maintain patient confidentiality and HIPAA compliance.
• Handle billing, insurance eligibility, and payments.
• Support weekend/evening shifts as needed.

Skills

Customer service

Communication

Problem solving

Organization

Listening

Education

High School diploma or equivalent

Tools

Point-of-sale

Patient record systems

Office software

Job description

EssilorLuxottica via Rosin Eyecare is seeking an Administrative Associate to support daily practice operations and ensure an outstanding patient experience. This role links front desk activities with clinical staff to maintain smooth, efficient service.

You will greet patients, manage calls and appointments, handle records and billing, and assist with insurance eligibility while upholding HIPAA and privacy standards in a fast-paced environment.