Vision Care Coordinator — Patient Experience & Scheduling

Luxottica; Eugene (OR); On-site; USD 25,000 - 33,000; Full time

Job summary

Rainbow Optics, part of TeamVision within EssilorLuxottica, seeks a Patient Care Coordinator to manage daily administrative tasks and ensure an exceptional patient experience. You will link doctors with front-desk and operations, scheduling, answering calls, and handling patient records in a compliant environment.

The role emphasizes ensuring timely appointments, accurate insurance verification, and a positive, professional patient interaction in a fast-paced optical practice.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients and handles calls courteously.
• Schedules appointments to optimize provider time and room utilization.
• Notifies doctors of patient arrivals and delays; confirms appointments.
• Maintains confidentiality per HIPAA and handles patient information securely.
• Maintains office systems and inventory; ensures supplies are available.

Skills

Customer service

Communication

Problem solving

Office experience

In-store technology

Education

High School diploma

Tools

POS systems

Patient record systems

Other software

Job description

Rainbow Optics, part of TeamVision within EssilorLuxottica, seeks a Patient Care Coordinator to manage daily administrative tasks and ensure an exceptional patient experience. You will link doctors with front-desk and operations, scheduling, answering calls, and handling patient records in a compliant environment.

The role emphasizes ensuring timely appointments, accurate insurance verification, and a positive, professional patient interaction in a fast-paced optical practice.