Patient Care & Scheduling Coordinator

Affinity Eye Care; Taunton (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with Match

Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Affinity Eye Care is seeking a Patient Care Coordinator to manage front desk duties, patient flow, and seamless coordination across the care team. You will greet patients, answer calls, schedule appointments, and verify insurance while maintaining EMR accuracy.

You will help reduce no-shows, support provider schedules, and assist with billing tasks. This full-time, on-site role offers comprehensive benefits and a collaborative, patient-centered environment.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication and interpersonal skills for patient-centered service.
• Ability to work collaboratively across teams in a fast-paced environment.
• Commitment to maintaining patient and practice confidentiality.

Responsibilities

• Greet patients, callers, and vendors; act as primary contact for patient interactions.
• Answer calls and emails; manage communications promptly and professionally.
• Schedule appointments and optimize provider schedules; handle cancellations and reschedules.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain coverage and patient financial responsibilities clearly.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR; monitor balances and submissions.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to improve efficiency.
• Update patients on wait times and next steps to maintain satisfaction.
• Coordinate with clinical and optical teams for smooth patient transitions.
• Support retention through recalls and annual/medically necessary appointments.
• Keep front office organized, clean, and patient-ready; perform other duties as needed.

Skills

EMR proficiency

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Confidentiality

Education

High school diploma or equivalent

Job description

Affinity Eye Care is seeking a Patient Care Coordinator to manage front desk duties, patient flow, and seamless coordination across the care team. You will greet patients, answer calls, schedule appointments, and verify insurance while maintaining EMR accuracy.

You will help reduce no-shows, support provider schedules, and assist with billing tasks. This full-time, on-site role offers comprehensive benefits and a collaborative, patient-centered environment.