Virtual Wireless Sales Expert

T-Mobile US Inc.; Overland Park (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off and holidays

Medical, dental, vision insurance

Job summary

T-Mobile USA, Inc. seeks a customer-focused wireless sales expert to assist inbound callers in selecting devices and service plans tailored to their needs. You will analyze customer requirements and recommend the best wireless, voice, and data products to boost satisfaction and loyalty.

The role emphasizes achieving sales targets, delivering top-tier customer experiences, and maintaining strong sales process standards within a dynamic retail environment.

Qualifications

• 12 months of customer service and/or sales experience in retail (Preferred).
• Strong ability to analyze customer needs and tailor wireless solutions.
• Proven track record in meeting sales targets and delivering quality customer experiences.

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
• Enhance product and process knowledge through continuous training on new skills, systems, and resources.
• Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence.
• Utilize digital tools to support customer interactions and onboarding processes.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales

Product knowledge

IoT knowledge

Windows navigation

Education

High School Diploma

Tools

Windows OS

CRM tools

Job description

T-Mobile USA, Inc. seeks a customer-focused wireless sales expert to assist inbound callers in selecting devices and service plans tailored to their needs. You will analyze customer requirements and recommend the best wireless, voice, and data products to boost satisfaction and loyalty.

The role emphasizes achieving sales targets, delivering top-tier customer experiences, and maintaining strong sales process standards within a dynamic retail environment.