Remote Mobile Expert — Virtual Retail & Solutions

T-Mobile US Inc.; Chattanooga (TN); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is seeking a customer-focused wireless sales specialist to assist inbound callers in selecting devices and service plans tailored to their needs. You will analyze customer requirements and recommend personalized wireless, voice, and data products to meet goals and ensure satisfaction.

The role emphasizes sales targets and delivering high-quality customer experiences. Join a team that values growth, offers competitive pay, incentives, and comprehensive benefits.

Qualifications

• High School Diploma or equivalent (Required)
• 12 months of customer service and/or sales experience, retail environment (Preferred)
• Legally authorized to work in the United States

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
• Improve product and process knowledge through continuous training on new skills, systems, and resources
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales experience

Customer service

IoT knowledge

Windows troubleshooting

Education

High School Diploma

Job description

T-Mobile US Inc. is seeking a customer-focused wireless sales specialist to assist inbound callers in selecting devices and service plans tailored to their needs. You will analyze customer requirements and recommend personalized wireless, voice, and data products to meet goals and ensure satisfaction.

The role emphasizes sales targets and delivering high-quality customer experiences. Join a team that values growth, offers competitive pay, incentives, and comprehensive benefits.