Remote Mobile Solutions Expert – Virtual Retail

T-Mobile US Inc.; Oklahoma City (OK); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile US Inc. is seeking a customer-focused sales associate who guides inbound callers to select wireless devices and service plans tailored to their needs.

You will analyze requirements, recommend products, and help customers achieve value and satisfaction. Role emphasizes building relationships, meeting sales targets, and delivering exceptional service while leveraging the company's Total Rewards, stock grants, 401(k), and discounts.

Qualifications

• Sell to new customers by learning their needs and recommending products that fit. (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and shown understanding of IoT. Computer hardware proficiency. (Required)
• Customer Happiness Provide outstanding customer service, building dedication customer happiness (Required)

Responsibilities

• Drive sales growth and customer dedication by delivering personalized wireless device and service solutions during inbound interactions
• Improve product and process knowledge through continuous training on new skills, systems, and resources
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales

Customer service

Troubleshooting

IoT understanding

Hardware proficiency

Customer happiness

Education

High school diploma

12 months customer service/sales experience

Job description

T-Mobile US Inc. is seeking a customer-focused sales associate who guides inbound callers to select wireless devices and service plans tailored to their needs.

You will analyze requirements, recommend products, and help customers achieve value and satisfaction. Role emphasizes building relationships, meeting sales targets, and delivering exceptional service while leveraging the company's Total Rewards, stock grants, 401(k), and discounts.