Virtual Wireless Sales Pro

T-Mobile; Overland Park (KS); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile in Overland Park, KS, is seeking a customer-focused role to guide wireless device and service choices for inbound callers. You will analyze needs, recommend personalized wireless, voice, and data products, and help drive sales while ensuring exceptional customer experiences.

As part of a fast-paced team, you’ll continually expand product knowledge, meet sales targets, and use digital tools to assist customers.

Qualifications

• High School Diploma or GED required.
• 12 months of customer service or sales experience preferred.
• Strong customer acquisition and selling skills.
• Ability to troubleshoot across Windows systems and IoT knowledge.
• Excellent customer satisfaction and communication skills.

Responsibilities

• Provide expert guidance on wireless devices and service packages for inbound callers.
• Meet sales targets while delivering high-quality customer experiences.
• Continuously improve product knowledge through training.
• Utilize digital tools to assist customers and onboarding processes.
• Handle additional duties as assigned.

Skills

Sales skills

Troubleshooting

Customer service

Education

High School Diploma/GED

Job description

T-Mobile in Overland Park, KS, is seeking a customer-focused role to guide wireless device and service choices for inbound callers. You will analyze needs, recommend personalized wireless, voice, and data products, and help drive sales while ensuring exceptional customer experiences.

As part of a fast-paced team, you’ll continually expand product knowledge, meet sales targets, and use digital tools to assist customers.